Communication

Below are the communication tools that we currently use to communicate with clients and manage projects.

Tasks Methods
Primary method of communication Email
Calls, IM Skype
Store/exchange files (Documents, Source files, Media files etc.) Document Repository/ Google Drive/ Dropbox/ FTP folder
Collaboration, docs and spreadsheets Google Docs / Microsoft Office
Project management Atlassian Confluence, Basecamp, ASANA, Wrike
Issue Tracking JIRA
Screen sharing Join.me, Skype
Wireframes and prototyping Axure, Marvel
Phone +94 773595390

Availability

We can be contacted 24/7. However, most development work is carried out during the full capacity work shift.

Point of Contact

Project coordinators, depending on the work shift, are available for any queries. We also dedicate a team of developers for each assignment and they can be contacted through any of the above ways.

Emergency contact

In case of an emergency, project coordinators can be contacted. In addition, senior developers are always ready to step in for urgent requirements.

Reviewing of work

Work review can be carried out either on a daily/weekly or on a milestone basis. The choice is based on the requirements of the client. Skype is mainly used for this purpose. Times for these meetings are arranged according to mutual convenience.

Language barrier

English is widely used by our coordinators and the development team. We’ve been dealing with US clients for over a decade. This, coupled with the overseas work experience of some of our coordinators, prove that our clients will not face any difficulties in communicating with our teams.

What we expect from you

In order to have good communication and smooth management of projects We expect the following information from our clients.

  • Primary contacts from your organization, and who has final approval on the project? (Names, titles, email addresses, Skype addresses and phone numbers.)
  • Contact details of hosting providers (if applicable) and any third party teams with whom you expect us to communicate and coordinate project work.